Call us at +8675525951800

Faqs

1. What happens if my plane is early or late arriving?

Asia Car Service updates all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number.

2. How much time do I have to meet the Chauffeur on my Airport Transfer Reservation ?

Asia Car Service provides 60 minutes of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage for international arrivals (45 minutes free wait time for domestic arrivals). If you do not meet your chauffeur or call us within the free wait time period after your plane has landed, we will consider you a “no-show” and you will be charged in full for the reservation.

3. Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport ?

Asia Car Service airport transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route for expediency. If you would prefer the chauffeur use a specific route, our hourly rates and minimums will apply, plus applicable fees.

4. Where do I meet my Chauffeur for pick-up?

The chauffeur will meet you at the Arrival Hall with your name/company on a greeting sign. We will confirm all other pick-up locations at reservation placement.

5. What is your Cancellation Policy?

Cancellations are accepted by email (bookings@asiacarservice.com) and phone (86 755 8213 2434) only. Full reservation amount will be charged for cancellations made less than 12 hrs before scheduled pick up. 50% of the invoice value will be charged for cancellations made less than 24 hrs before scheduled pick up. Cancellations made in excess of 24 hours will not incur any charge. No shows will be charged the full reservation fare.

6. What is your Change Policy?

Asia Car Service requires that all changes be received by phone or email (changes cannot be made with drivers) at least 12 hours prior to pick-up. If, a change cannot be accommodated & results in a cancellation you will be charged in accordance with our Cancellation Policy.

7. When is my credit card charged?

Asia Car Service will charge your credit card after the booking is complete based on the car type used, actual period of the booking, and any applicable extras (extra kms, tolls etc).

8. Can I pay for the reservation in cash instead of using the credit card that was provided when I made

Yes! Payment can be also made in cash in local currency (advanced request is needed if you would like to pay in USD or Euro). Change will be given in local currency only. If you pay by cash, Asia Car Service still requires you to provide credit card details to secure the booking. All Rates are subject to audit after order completion to include actual tolls, parking fees, additional stops & time allotted, etc. Extra hours are billed for the number of hours above that you ordered the vehicle in 1/2 hour increments. Minimum posted number of hours is only the minimum number of hours that we will accept for an order. Asia Car Service rates are inclusive of taxes but not any gratuity. If you feel would like to provide a gratuity it is at your sole discretion

9. Is it possible to place, change or cancel a reservation with my Chauffeur?

Cancellations and changes are accepted by email (bookings@AsiaCarService.com) and phone (86 755 8213 2434) only. If you want to modify your order after pick up, let the driver/guide call our bookings office.

10. How long in advance should I place my reservation?

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times. This is especially important if major trade shows are in town.

About Us

Asia Car Service is a full service ground transportation provider that offers you complete comfort, control and convenience during your visit to Asia!

♦ Easy online booking
♦ Simple payment options
♦ 24 hour customer service
♦ Service in every major city

Contact

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Asia Car Service


Online Booking

Our on-line booking system processes your MasterCard, Visa or Amex Cards through Authorize.Net, an American credit card system. As with any transaction in the US or Europe your purchases are protected if you do not get what we promise!

Online Booking